Refund Policy

At Amaya Tea, we want you to have a 100% satisfying experience. If, for any reason, you are not completely satisfied with your order, here are the refund conditions.

1. General Conditions

Refund requests must be made within 14 days of receiving the package.
The product must be:
not opened if possible.
in its original packaging,
in perfect condition.

2. Damaged or non-conforming products

If your order arrives:
damaged,
incorrect,
or does not correspond to what was ordered,
Contact us within 48 hours at the following address:
laboutiqueamayatea@gmail.com
with your order number and a photo of the package.
We will then proceed to:
a full refund, or
a product replacement, according to your choice.

3. Request for reimbursement for personal convenience

If you wish to be reimbursed for a reason other than non-conformity or damage:
Contact us within 14 days of receipt.
Return shipping costs are the responsibility of the customer.
Once the package has been received and verified, the refund will be processed within 7 to 10 business days.

4. Reimbursement terms

The refund will be issued via the same payment method used for the order.
Initial shipping costs are not refunded unless the error is on Amaya Tea's part (missing or incorrect product).

5. Non-refundable products

Some products may not be refundable for hygiene or safety reasons (e.g., some loose-leaf teas that have already been opened). This will be indicated on the product page.

6. Contact

For all refund requests:
laboutiqueamayatea@gmail.com
We will process your request as soon as possible.